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Find answers and solutions to common IT issues. If you cant find an answer, contact us and we will be happy to help.
Please call our office at 712-819-5555 or email us with your question

Top ten most popular FAQs

Is free Anti-Virus software effective?

Above all, it is crucial to ensure that your computer has reliable security protection. Free Anti-Virus software typically has low detection rates, making it less effective in safeguarding your system. Feel free to contact us, and we will gladly advise you on the latest security software that we recommend and offer to our clients, providing comprehensive Spyware, Malware, and Virus protection.

What do Managed IT Services entail?

In essence, Krelch Managed IT Services covers all your information technology needs, including hardware and software sourcing, installation, technical support, and staffing. As your trusted consultancy and support team, we offer scheduled maintenance and upgrades, as well as emergency assistance to ensure continuous business operations.

What does cloud backup mean?

Cloud backup, also referred to as online backup, involves transferring your onsite backups to an offsite server every night. This server is situated in a secure data centre in Perth, eliminating the need for individuals to take backups home each night. Cloud backup is more secure, reliable, and easier to manage and monitor than traditional onsite backups.

What response times should I anticipate?

We collaborate with every client to establish individual expectations. Our service levels are quantifiable and outline specific consequences for failing to meet agreed-upon expectations.

What is the duration of a Managed Services Contract?

Managed IT Services contracts can differ among providers. While some offer month-to-month programs, others may require a multi-year contract. Certain providers may have a high initial cost with lower monthly fees, while others offer a middle-ground monthly cost and spread the startup expenses over the agreement’s duration.

What steps should I take prior to requesting assistance?

If feasible, make a note of any error messages and capture screenshots of the issue. Then, try to replicate the problem. Frequently, restarting the computer or closing the program can reset the system and potentially solve the issue.

How much does it cost to have Managed IT Services?

We adopt a fixed monthly fee service model that is determined by the size and complexity of your network infrastructure. Upon signing the contract, our Managed IT Services will include maintenance and support for all elements of your network, allowing you to anticipate your IT maintenance expenses and experience a worry-free operation.

What if we already have an in-house IT department?

Not an issue! Our solutions are flexible and can be customized to suit your specific requirements. Our offerings include managed IT services, consulting, security solutions, and service desk support. Krelch provides an affordable and personalized flat rate service plan to make it easy for you.

What are the cost-saving benefits of flat-rate billing?

With flat-rate billing, you can easily allocate and manage your IT expenses, allowing you to concentrate on your primary business objectives. At Krelch, we personalize each service plan according to your specific business requirements, ensuring that you only pay for what you need. Our comprehensive managed IT services cover everything you need, making us your sole provider for all your IT needs. The best part is, we don’t benefit from your IT problems – we offer all these services at one fixed monthly cost.

Which systems do you support with your services?

We support various systems and are flexible with ecosystems, whether it’s Google Apps, Office365, Windows, Mac, Android, iOS, and hosting servers onsite or virtually on Amazon or Azure. We can assist you with transitioning from one ecosystem to another.

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